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Former Member

Monitor agent status changes (SAPPhone)

Dears,

I have sapphone installation and I wonder how can I monitor whether users had Agent Status change in CIC0.

And what changed their status (they own or CTI system).

I do not see such an information in trace for SPHB.

Is there any transaction for such a logs?

Best Regards

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    Former Member
    Sep 14, 2010 at 01:41 AM

    Hi There,

    All agent activity, including agent status changes in CIC0 is captured. Look at the standard CRM reports, and the tables behind them.

    Sincerely,

    Glenn

    Glenn Abel

    Covington Creative

    www.covingtoncreative.com

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    • Former Member Former Member

      Hi Radoslaw,

      These are CRM ABAP reports, not BW reports. The best bet is for you to look at the tables and reports/transactions under the package "CCMA". The t-code for some of the reports are: RCCMREP01 ... RCCMREP07.

      Hope that helps.

      Sincerely,

      Glenn

      Glenn Abel

      Covington Creative

      www.covingtoncreative.com