EOI - reflect on specific adj. reason

[Former Member]

Hi,

I tried to perform the EOI for a specific adj. reason e.g. Hire. However, the EOI configuration doesn't reflect to adj. reason Hire. But the EOI works on the other adj. reason e.g. anytime changes.

What could be the possible reason that causing it?

Thanks

Nikkit

[sarah_debza]

Hi Nikkit,

The Evidence of insurability is not set on the adjustment reasons but depends on the plan. They are linked to a plan which is then link to an adjustment reasons,.

So to me it looks like the plan(s) included in your 'hire' adjt reason do not have EOI configured thus not required. Whereas other adjustement reasons may have plans that have EOI set up for them.

Best regards

Sarah

[Former Member]

Hi Sarah,

Just found out that the EOI was control by user exit, nothing to do with the configuration.

Thanks for the input.

Nikki