Weird Characters in Open Query Dialog Box

[Former Member]

Dear experts,

One of my users shown me a screenshot of BEx Open Query Dialog Box.

Instead of English characters, weird characters (symbol-like) are being displayed in the query description.

We have tried several things as follows but the problem still persist:

- Specified Language as EN during BEx login.

- Using different User ID

It seems like the problem is with the PC itself as my user is able to view query description correctly on other PC. Is there any solution to this problem?

P/S: I have not tried reinstall the MS Excel yet as I cant find any installer at the moment.

Thanks!

[Former Member · Accepted solution]

Hi,

Could you please tel me the GUI version, Patch installed in your pc to resolve this issue.

Kind regards.

lasitha

[Former Member]

Does anyone knows what font does SAP Business Explorer uses to display its Open Query Dialog box?

I think my user could be missing this particular font.

[Former Member]

Does anyone knows how to solve this?

I am still searching for the answer.

Thanks!

[former_member186696]

That's weird.

Follow this step below:

Right click mycomputer-> properties -> Advanced Tab -> environment variables

Please add environment parameter SAP_CODEPAGE = 8300,

and restart the computer to make the variable active.

Also, update his front end with latest version:

http://service.sap.com/swdc

-> Download

-> Support Packages and Patches

-> Entry by Application Group

-> SAP Frontend Components

-> SAP GUI FOR WINDOWS

-> SAP GUI FOR WINDOWS 7.10 CORE

-> SAP GUI FOR WINDOWS 7.10 CORE

-> win32

-> gui710_19-10002995.exe

_ -> BI ADDON FOR SAP GUI

-> BI 7.0 ADDON FOR SAP GUI 7.10

-> BI 7.0 ADDON FOR SAP GUI 7.10

-> Win32

-> bi710sp13_1300-10004472.exe

|_ -> BI ADDON FOR SAP GUI

-> BW 3.5 ADDON FOR SAP GUI 7.10

-> Win32

-> bw350gui710_10-10004473.exe

Cheers,

John

[Former Member]

FC

We are having the same issue. Did you find a resolution on this.

Thanks,

Gokul

[Former Member]

I have not.

User did not revert back and I have other priority.

But am still interested to know the solution to this problem.

[former_member182516]

It might be the GUI problem.

whats the GUI version and patch you are using over there for the client system.

Update the GUi with the latest version GUI710 or 720 with the latest patches available this should solve your issue.

download the latest patch from the below link

https://websmp109.sap-ag.de/swdc

or contact basis person to update the latest patch

Regards

KP