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Former Member

Closing zero-value AR Invoices

We have a number of AR Invoices that have been copied to a Credit Memo for the full value of the invoice, but refuse to close. We have not been able to find a way to close these invoices to remove them from the Open Items List.

The business scenario is as follows. In addition to selling new products, the company also provides maintenance services to its end customers. This service includes delivering and installing replacement parts at the customer site. In doing so, they create item-type AR Invoices that include inventoried parts, travel, and labor. In some cases, the customer may refuse payment for some reason (e.g., the part didn't fix the problem, a customer relations issue, etc.). When these situations occur, the company gives the customer a credit, but frequently does not go onsite to remove the installed parts.

The credit has been done by copying the AR Invoice to a Credit Memo, removing the inventory rows, and changing the amount to cover the prices of the physical parts that are still installed. This process results in an invoice that has no outstanding amount due and a zero customer balance, as desired. However, the AR Invoice remains open, showing an open quantities, and remains on the Open Items List for AR Invoices. The only option left on the invoice is to again copy it to another CM with the original delivered quantity. However, the customer is not taking the inventory back into stock. We can find no way to close these invoices.

The two questions are: (1) how can these existing invoices be closed, and (2) what is the intended procedure in SAP to handle these kinds of situations. Sometimes the CM will be for the entire invoice amount, sometimes for only the labor and travel, and occasionally it will be a partial credit for the items and labor.

The version is 2007A SP00 PL42.

Thanks in advance for your feedback.

Dave

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    author's profile photo Former Member
    Former Member
    Posted on Sep 06, 2010 at 03:51 AM

    I think this is a known issue with the patch you are on, and is related to rounding in some of the tables associated with the documents.

    An upgrade to SP01 will allow these documents to be reconciled

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 03, 2010 at 04:20 PM

    Dave,

    My suggestion for this is: copy entire AR Invoice to AR Credit Memo. Then use Goods Issue for the installed parts.

    For the existing one, using the same way.

    Thanks,

    Gordon

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 13, 2010 at 11:27 PM

    Julie,

    You were exactly correct. I upgraded the database to SP01-PL05, and all of the open invoices with zero amounts were closed automatically as part of the upgrade. I didn't even need to manually reconcile them.

    Thanks!

    Dave

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