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Former Member

Team restriction based on employee assignment to org unit

Hi Team,

How can we restrict team based on employee/agent while creating ticket.

Scenario: "Let's say an employee/agent is assigned to an org unit and when he tries to create a service ticket he can see all the org units available in C4C under Team field", but my requirement is to restrict the org units based on the employee who is creating ticket. or example emploee1/agent1 is assigned to org unit 2 and this org unit is having parent org unit1. So when employee tries to create ticket then in team field we need to see only Org unit1 & org unit2.

Appreciate your inputs.

With Best Regards,


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