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Former Member
Sep 03, 2010 at 07:04 AM

Change subject of mail send through Servie Desk

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Hi,

I had activated the mail functionality in my Solman Service Desk.

When the status of any issue change, mail goes to respectie users.

But the problem is, all mail goes with subject " Service Transaction w/ Message " . I wan't to change the mail subject as " Service Transaction w/ Message & <Message Number> " .

Please guide me how to change the mail subject as per my requirement.

Regards,

Nisit