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Chinese Characters coming as ### in only PDF print preview


We are using Special Request for creating a shopping cart. In which the user can evter the product description in any language.

So, the vendor can be from germany or america... the china user can enter the product desc in chinese language.

So, we are facing this issue like, the chinese characters entered in the product desc are coming fine in the portal and SRM but when we see the PDF output print preview they are coming as #### or some weird characters.

The normal smartform print preview works fine, chinese chars are coming in that.. only the PDF is creating problem.

Any clues?

The device type PDFUC doesnt works, the PDF gives some error, that you need to install some upgrades but we already have Adobe reader 9.0

Help needed guys as this month end is our Go live.


Vaibhav Goel.

Edited by: Vaibhav goel on Sep 1, 2010 1:59 PM

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2 Answers

  • Best Answer
    Posted on Sep 01, 2010 at 01:41 PM

    Hi Vaibahav

    if you logged in english and type the description it will show correctly.

    for example special character will be interrupted as # only.


    one example

    copy the apostrope from word and past as sc description . it shows as # instead of Apostrope.

    if you type ' and you will get the same in pdf as apostrope.


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    • Former Member Former Member

      Hello Vaibhav ,

      I am also facing the same issue with the Chinese Characters in the same scenario where my login language is EN and Vendor Language is Chinese so the Chinese characters are coming as "####" in Print Preview Only . If I save it on my desktop and then open it , it works fine.

      I had already done the device type setting , so by installing the language pack of Chinese on the system do you mean to say it On Desktop or somewhere else. Please advise .

      Thanks in advance for your help .


  • Posted on Sep 01, 2010 at 01:33 PM


    Is the SRM Unicode system or Non-Unicode system?

    What is the default printer and device type for the user?



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