I am facing a problem with ERMS e-mail routing. We did all the necessary steps needed for an ERMS setup in terms of
--> Defining e-mail addresses
--> Maintaining agent assignment (as General Task)
--> Out going mail addresses
--> Service Manager profile (in which RULE_EXEC has the rule policy say Z_RULE1 and the default routing org as say Org 1234)
After all this setup I went in to Rule Modeler to define my rule as
--> If E-mail Original Recipient equals XXX at YYY.com Route E-mail to Org 1010.
Now when I test this by sending an e-mail to XXX at YYY.com not only the agents from 1010 but also the agents from 1234 have this e-mail in their inboxes.
I ran through the ERMS setup time and again and am not exactly able to figure out what the problem is. Any ideas?
Any help will be duly appreciated and rewarded.