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Aug 31, 2010 at 11:06 PM

ERMS Routing Problem


Hello experts,

I am facing a problem with ERMS e-mail routing. We did all the necessary steps needed for an ERMS setup in terms of

--> Defining e-mail addresses

--> Maintaining agent assignment (as General Task)

--> Out going mail addresses

--> Service Manager profile (in which RULE_EXEC has the rule policy say Z_RULE1 and the default routing org as say Org 1234)

After all this setup I went in to Rule Modeler to define my rule as

--> If E-mail Original Recipient equals XXX at Route E-mail to Org 1010.

Now when I test this by sending an e-mail to XXX at not only the agents from 1010 but also the agents from 1234 have this e-mail in their inboxes.

I ran through the ERMS setup time and again and am not exactly able to figure out what the problem is. Any ideas?

Any help will be duly appreciated and rewarded.