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Cancellation of Opent Quantity of Sales Order Item

former_member200567
Active Contributor
0 Kudos

Hi experts,

I have 10 ea for a sales order item. 8 ea have been delivered to the customer.

Can I just cancel the open quantity 2 ea by applying "Reason for Rejection" to the sales order item?

What else should I consider before cancellation?

Best Regards,

Fred

Accepted Solutions (1)

Accepted Solutions (1)

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Hello Fred,

You are right. If the 8 ea is already delivered out of 10. You can cancel the remaining 2 ea by setting

"Reason for Rejection" to the sales order item. Please make sure the scenario is complete for the remaining 8 ea.(Oitbound Delivery, Customer Invoice).

Thanks,

Nithin

former_member200567
Active Contributor
0 Kudos

Hi Nithin,

Somehow, the "Reason for Rejection" drop down list becomes disabled in my sales order items. The items have "In Process" status.

What could be the reason?

Best Regards,

Fred

Answers (1)

Answers (1)

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Hello Fred,

I am already checking this issue reported by you. Shall keep you posted through the incident.

Thanks,

Nithin

former_member200567
Active Contributor
0 Kudos

Thank you so much, Nithin.