Category in Email-Notification

[former_member620387]

Hi,

when a new service-desk-message is created the support-team gets an email-notification.

Now, we woulld like to add the category in the email.

Is it possible an what are the steps requiered?

Regards,

Bjoern

[Former Member · Accepted solution]

Hi Bjorn,

you have to enhance the mail action with your own code, therefore a zaction is needed

you have 2 choices:

1. you enhance the Smartform directly with your coding. Just check how the other fields are filled there.

2. you enhance the mail sending method with your own code.

Check FM CRM_GET_ACT_CATEGORY to recive the needed data.

Tell me if your need more information.

Regards

Ali