I am facing an issue where the customer is having the highest dunning level 9 on the overdue item.
Then the customer makes payment for all open invoices but the dunning level on the customer master remains 9. Because the dunning level is the highest, all sales orders are blocked and need to be released manually.
Is there any standard SAP program to update the customer master dunning level if the customer has paid off all overdue item and is having a account balance zero or credit.
Thanks very much for any help in advance.
Points will be assigned to any helpful answer.