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Unable to retrieve the datasource configuration : java.lang.NullPointerException

The following error appears only for some users when they are trying to make any action with a report in CR for Enterprise 4.1:

"Unable to retrieve the datasource configuration : java.lang.NullPointerExceptionThere was a problem accessing the Relational Connection on SAP BusinessObjects Business Intelligence platform. Please check with your System Administrator that the connection is correctly configured."

The tool is used by multiple users and it connects to a central platform where all the backend and tomcat servers are stored. Some services on the servers were restarted but the issues is still going on. The strange thing is that this is happening only for some users and for others not.

Do you have any idea?

Thanks

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