we have a big problem, because our sended emails going into customers spam filter. We have a SAP CRM 5.0 and we send the emails via action profile.
For that we use the standard for sending smartforms via action profile. Follwing problems are occured:
1) email recipient is filled only in the cc field, not in the to field of an email
2) the subjet ist the same as the document name
3) the emial is sended without text only whith attachment
So my question are:
how can i customize that the email is wirtten in the "to" field and how i can change the subject of this mail.
Is ist possible to add a text to the email? Maybe not, but than we could add a disclaimer in the mail hub - so my firts questions are more importent for me.
Thank you for your help