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Smartform E-Mail via Action profile -

Hi,

we have a big problem, because our sended emails going into customers spam filter. We have a SAP CRM 5.0 and we send the emails via action profile.

For that we use the standard for sending smartforms via action profile. Follwing problems are occured:

1) email recipient is filled only in the cc field, not in the to field of an email

2) the subjet ist the same as the document name

3) the emial is sended without text only whith attachment

So my question are:

how can i customize that the email is wirtten in the "to" field and how i can change the subject of this mail.

Is ist possible to add a text to the email? Maybe not, but than we could add a disclaimer in the mail hub - so my firts questions are more importent for me.

Thank you for your help

Stefan

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 13, 2010 at 08:32 PM

    Hi Stefan

    Check SAP Note 935670 which describes how to send the email as text and not as PDF attachment. There also a global setting in transaction SCOT which can be set to TXT to sens smartfroms as email text instead of PDF. This note is also relevant for changing the email subject.

    Here is sample code, you just need to fill ls_output_options-tdtitle

    • set mail title

    SELECT SINGLE caption INTO ls_output_options-tdtitle

    FROM stxfadmt WHERE

    formname = ip_smart_form AND

    langu = lv_language.

    IF ls_output_options-tdtitle IS INITIAL.

    SELECT SINGLE caption INTO ls_output_options-tdtitle

    FROM stxfadmt WHERE

    formname = ip_smart_form.

    ENDIF.

    To field should be filled in by default, this is standard SAP.

    I hope this helps

    Regards

    Rupesh Patil

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