We have Solution Manager 4.0 with SPS18 with working ChaRM and Service desk.
I have the following problem : a support message (created from the menu Help->Create Support Message in a satellite system) arrives to Solman, but the fields Ibase and Component are filled by zeros and are inactive so I canu2019t change them manually.
The question is: are these values transferred from the satellite system to SolMan or not?
I have debuged the program calling under Help->Create Support Message and have not found such functionality.
From the other hand, all forum messages implicitely imply this.
Due to technical reasons I canu2019t use notif_create transaction, where there are Ibase and component fields.
From the SolMan configuration side everything is OK:
System landscape is correct, Ibase and components are generated and active, they have the correct external names. The functionality of ChaRM that utilises Ibase and components is working well, so I donu2019t see any problems from this side. OSS 449330 (delete the record from BCOS_CUST table with the value u201CTST_CUSu201D in Application field ) is not the case.