No IBase/Component transferred in SLFN from a satellite system to Solman

[Former Member]

Dear all,

We have Solution Manager 4.0 with SPS18 with working ChaRM and Service desk.

I have the following problem : a support message (created from the menu Help->Create Support Message in a satellite system) arrives to Solman, but the fields Ibase and Component are filled by zeros and are inactive so I canu2019t change them manually.

The question is: are these values transferred from the satellite system to SolMan or not?

I have debuged the program calling under Help->Create Support Message and have not found such functionality.

From the other hand, all forum messages implicitely imply this.

Due to technical reasons I canu2019t use notif_create transaction, where there are Ibase and component fields.

From the SolMan configuration side everything is OK:

System landscape is correct, Ibase and components are generated and active, they have the correct external names. The functionality of ChaRM that utilises Ibase and components is working well, so I donu2019t see any problems from this side. OSS 449330 (delete the record from BCOS_CUST table with the value u201CTST_CUSu201D in Application field ) is not the case.

Please advice.

[Former Member · Accepted solution]

Hi,

In this case, could you please kindly verify the points mentioned in this note has been verified ?

note #824640

Hope this helps.

Cheers

SH

[Former Member · Accepted solution]

Seet Ho, thank you for this note, it doesn't solve the problem, but it is interesting itself.

However, the problem is solved by our team.