Hi my ABAP Friends,
we're using the SAP WebAS ABAP standard functionality Alerts to notify our Users about important updates on business objects (in our case CRM Opportunities). Alerts are triggered using the function module SALRT_CREATE_API. The user can setup the alerts to be sent also as an E-Mail. These mails are successfully sent to the recipients.
Now here is my issue:
Our corporate standard defines that E-Mails that are sent must display the From like "LastName, FirstName" i.e. an E-Mail
from me would appear as "Wolf, Gregor". Unfortunately E-Mails sent from an SAP System do not follow this
guideline. The Name displayed in the From field is taken from the SAP User Data (Transacton SU01) NAME_TEXT field which is automatically filled and not editable. The standard procedure fills the NAME_TEXT with "FirstName LastName".
That results in the problem that when our business users sort their E-Mails by the Sender Address they have to look into two places to find all E-Mails from one user. First they have to look for i.e. "Wolf, Gregor" (Standard Outlook E-Mails) and then for "Gregor Wolf" (SAP E-Mails).
I've already checked if there is a BAdI which I can use to create the NAME_TEXT according to our Corporate needs. But I haven't found one. I would like to know how we can adjust the format of the From field to our corporate needs.
Best regards
Gregor Wolf