Indexserver in sap hana is not running

[tomo8114]

Hi,

I have a problem with indexserver, after run command HDB start indexserver is not running.

//from linux console ===================================================================

StartService

Impromptu CCC initialization by 'rscpCInit'.

See SAP note 1266393.

OK

OK

Starting instance using: /usr/sap/HDB/SYS/exe/hdb/sapcontrol -prot NI_HTTP -nr 02 -function StartWait 2700 2

26.02.2019 11:34:36

Start

OK

26.02.2019 11:34:46

StartWait FAIL: process hdbindexserver HDB Indexserver-HDB not running

//===================================================================================

in attachement is all log aboud this issue.

The hana base version: 2.00.020.00.1500920972 (fa/hana2sp02)

The OS : SLES 12

indexserver-sapnw75hana30203crashdump20190226-0245.txt

Thank you for any help.

[kostyah]

Hi tomo8114,

we are having almost exact same issue here. All of a sudden HANA could not start anymore.

Could you manage to solve it?

Kind regards,
Kostia

[former_member763929]

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[lbreddemann]

Given the I/O related errors in the trace file like

"Wrong savepoint version: Expected 97854 but found 97851.;"

and

" RawRootKeyStoreReader::read: SSFS-4218: Record with key "HDB_SERVER/3/PERSISTENCE/VERSION" not found in secure storage <-- SSFS-4215: Data file "/usr/sap/HDB/SYS/global/hdb/security/ssfs/SSFS_HDB.DAT" exists, but does not contain the requested entry"

and

"ste::Exception type FileNotFound message /usr/sap/HDB/HDB02/sapnw75hana//attributes.ini additionalInfo file not found; $sysrc$=2; $sysmsg$=No such file or directory"

and

"ste::Exception type FileNotFound message /usr/sap/HDB/SYS/global/hdb/custom/config/attributes.ini additionalInfo file not found; $sysrc$=2; $sysmsg$=No such file or directory"

my guess is that your file system storage has been damaged in some way.

In fact, I would guess further that maybe this is the result of an incomplete recovery/flash copy on the storage server/filer level.

Anyhow, the next steps probably should be:

• check what backups are available and note down the recovery plan
• have a support incident opened to verify the cause of the issue
• talk to your storage folks and get an understanding of what their view is on that matter
• check the trace files of the other services with persistence to see if they have similar error messages.

Good luck with this one!