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Former Member
Aug 23, 2010 at 06:33 AM

User Status profile in Service Desk

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Dear All,

We have a requirement in Service desk Functionality, wherein the content of the message cannot be edited in paticulat user status.

Requirement in detail:

We have certain user statuses like " Approval for Quality" etc. When the message processor sets this status in the support message and saves. He should not be able to change the content of the support message and the user status.

There is a lead who approves these support message by changing the status to " Approved". The lead should be able to change the status of support message from " Approval to Qaulity" to " Approved" and also the content of the support message.

I have tried with the authorization code, but this was of help only in the control of user status and not the suppport message as a whole.

Request your valuable suggestions on this,

thanks and regards,

Srinivas