Redwood JGETFILE error on file transfer

Hi,

We have recently decided to try and output spool files from Redwood to one of our selected process servers, This is so our customers can access the spool files as due to their larger size we are unable to email them out.

We are using the jgetfile tool as advised by Redwood, for some spool files it works but for others we get error (255) or on a different process server we get error (2147483647). The file appears partially copied but doesn't finish leaving the file as a .PROGRESS file type. The same spool always failsin the same place but this is different for every spool (i.e. file sizes, characters in files are all different)

looking at the Windows event log on the process server it states that the agent is crashing, please see below:

Faulting application name: jgetfile.exe, version: 9.1.3.0, time stamp: 0x5ba4040b
Faulting module name: jgetfile.exe, version: 9.1.3.0, time stamp: 0x5ba4040b
Exception code: 0xc0000005
Fault offset: 0x0000b711
Faulting process ID: 0x31bc
Faulting application start time: 0x01d4ce75999f7caa
Faulting application path: C:\Program Files (x86)\Redwood\agent\9_1_3_20180920_17\bin\jgetfile.exe
Faulting module path: C:\Program Files (x86)\Redwood\agent\9_1_3_20180920_17\bin\jgetfile.exe
Report ID: 94dd7281-6862-4eed-b500-5a63df2ed2ac
Faulting package full name:
Faulting package-relative application ID:

I have already tried:

Different process server

trying to remove spool and log file limits on the process servers

removing and reinstalling the agent

Redwood is currently on version 9.1.3.1