Error Message in standard ERMS Workflow

[Former Member]

Hi,

I tried to configure ERMS. We can receive e-mails and the standard ERMS workflow is triggered but we got he following errors:

- Agent determination for step '0000000004' failed

- Workflow WS00200001 no. 000000002022 activity 0000000004 role 'AC00200136': No agent found

- Resolution of rule AC00200136 for task TS00207914: no agent found

The first task is set as General Task.

The trace from SCOT contains the following lines:

SO28 entry found

Recepient BOR Object

Structure: SWOTOBJID

Technical Recipient: ferudun.atakan-at-ybpcrm.astron.grp

Internal Recipient Found: CRTCLNT304ERMSSUPRT2FERUDUN.ATAKAN-at-YBPCRM.ASTRON.G

Internal Recipient Found: RP <OBJECT>

Address Type: OBJ

Start of Delivery to Internal Recipients

where is the problem?

- ferudun

End of Delivery to Internal Recipients

SUBMIT: TO ALL

[former_member229018]

Hi,

Check and follow the below thread

http://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=337413165

regards,

Vignesh G

[Former Member]

Hello guys,

I've encountered the same problem.

Are there any possibilities to resolve it?

Thanks

[former_member186644]

Hi Enrico,

Ensure user WF-BATCH user is assigned to profile: SAP_ALL/SAP_NEW and repeat your tests.
Also refer to SAP Notes

1516469 E-Mails to not reach Agent Inbox, Container:ACTIONS is empty
1143079  Agent Inbox is not filled with Responsible Group

Regards,

Gervase

[Former Member]

Hi Ferudun,

It sounds like the email cannot be routed to an agent, did you maintain a rule in the rule modeller to route the email? Alternatively did you maintain a default org unit in the DEF_ROUTING property of the RE_RULE_EXEC service in the service manager profile.

Kind Regards,

Sam