E-mail Body HTML Doesnot Support for E-mail Clients

[Former Member]

Hi Gurus,

I have created a ZFM to send e-mail using cl_document_bcs and cl_bcs.

I am sending my e-mail body as HTML. When e-mail send to gmail, yahoo or any other web based e-mails HTML format appears correctly but when the mail goes to offline client like Lotus or Outlook body is shown as plain text.

Please suggest a solution.. Thank you in advance

Isuru

[brad_bohn]

You can't control how others receive/display emails, just like you can't control their security settings (image blocking, spam settings, etc.). If the mail client is configured to display emails as text, then there's nothing you can do except to put a message in your body regarding the format and best display options. This isn't happening for all of your Outlook users, right?

[Former Member]

Thank you very much for your quick answer.

This is happening in outlook.. the funny thing is when I attach a file and send the e-mail even the e-mail body show HTML formats without a problem.

the issue is when I send the mail without any attachment.

[Former Member]

FYI: These settings are activated and other e-mails hows HTML formats (e-mail for .NET program) shows HTML.

[brad_bohn]

That sounds like an issue for OSS then. You may want to mention the Outlook version, or check older versions of Outlook if you can. Microsoft changed the rendering engine in 2007 and 2010. I don't think I've ever had an issue with HTML emails in 2003.

[Former Member]

>

> That sounds like an issue for OSS then.  You may want to mention the Outlook version, or check older versions of Outlook if you can.  Microsoft changed the rendering engine in 2007 and 2010.  I don't think I've ever had an issue with HTML emails in 2003.

my client uses have a .NET program and it can send HTML formatted emails to Outlook.

[former_member450736]

As Brad suggested, it is the receiver who decides how the email looks like, i am not sure of lotus notes how ever in case of outlook you can change the settings as you desired

it could be "Plain text", "Rich text" or HTML you can see this option under message menu in outlook 2007.