Reg possible Agents

[Former Member]

Hi,

I got two doubts.

1) If I don't give any agents at step level, and maintained the possible agents at task level, then will work item go to all possible agents?

2) If I mention the task as generic and maintained the agents at step level, then will work items only go to the steplevel agents?

I appreciate your help.

[former_member185167]

"mention the task as generic"?

I assume you mean "set the task to General Task".

[Former Member]

If I maintained the task as generic, and did not maintain the agents at step level, Will the workitem goes to all the users in R/3.

Please help me on this.

[former_member185167]

Hello,

The term is not "generic", it's "General task".

I would guess it would go to everyone, but why don't you just try it in a test workflow?

regards

Rick Bakker

Hanabi Technology

[imthiaz_ahmed]

These are basics you can try on your system and get the answer. Anyhow here it is:

1) If I don't give any agents at step level, and maintained the possible agents at task level, then will work item go to all possible agents? - Yes

2) If I mention the task as generic and maintained the agents at step level, then will work items only go to the steplevel agents?

Yes

Regards,

IA