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Former Member

Reg possible Agents

Hi,

I got two doubts.

1) If I don't give any agents at step level, and maintained the possible agents at task level, then will work item go to all possible agents?

2) If I mention the task as generic and maintained the agents at step level, then will work items only go to the steplevel agents?

I appreciate your help.

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  • Posted on Aug 19, 2010 at 02:27 PM

    These are basics you can try on your system and get the answer. Anyhow here it is:

    1) If I don't give any agents at step level, and maintained the possible agents at task level, then will work item go to all possible agents? - Yes

    2) If I mention the task as generic and maintained the agents at step level, then will work items only go to the steplevel agents?

    Yes

    Regards,

    IA

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  • Posted on Aug 19, 2010 at 02:31 PM

    "mention the task as generic"?

    I assume you mean "set the task to General Task".

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