Program RFCORR14 reverse dunning run

[Former Member]

Dear all,

I want to reverse a dunning run. I used the program RFCORR14. I expected that the program would reset the dunning level and the dunning date in the master record AND the dunning level and the dunning date in the documents. Now I notice that the information in the documents is reset, that the date in the master record is reset, but that the dunning level is not reset.

Can this be solved?

Thank you

[Renan_Correa · Accepted solution]

Hello,

RFCORR14 does not reset dunning level.

The field KNB5-MAHNS is not the actual dunning status of the customer

but the highest dunning level he got the last time he was dunned ! And

if he paid all his invoices, he will not be dunned, and he will

forever keep his dunning level, even if there are no more open items

(you can change this in the master data)."

If you check note 6591 you'll see that for resetting dunning level you should use RFCORR60.

Regards,

REnan Correa

[Former Member]

Dear all,

Change the master data of the 200 customers, which are impacted, does not seem an option.

Further RFCORR60 does not exist in SE38. Is there a new program available?

Thank you.

Leen

[Former Member]

Hi,

Customer master will alwasy have the highest dunning level determined in the last dunning run. IT is not being reset by the dunning reversal also. Refer OSS note below point 3:-

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=545315]

You need to do the below steps:-

1) Executed the dunning run.

2) Reset the dunning run via RFCORR14.

3) Change the customer master data to reduce the dunning level by 1 level below. (You can do so from transaction XD99.)

4) Reexecute the dunning run.

Regards,

Gaurav