BITS not transferred from SAP CC to CI

[former_member621113]

Hello Everyone,

I have configured the following in

SAP CC

Chargeable item Class, Charging and Price Plan,Charge Plan, Charged Item class and Billable Item Mapping.

I have also created a Subscriber Account and Provider Contract (Attached the Charge Plan to it).

SAP CI

Billable Item class creation and activation.

All the CI configurations are in place.

Created a Provider Contract in ERP and assigned it in SAP CC(While creating Provider contract in SAP CC).

However, BITS are not transferred from SAP CC to SAP CI(Dynamic table).I have done a lot of research on this but couldn't be able to find out the solution.

Could anyone please help me in this ?

Note - I am not using CRM system as of now for replication.

Thanks in Advance,

Neha

[former_member428395]

Hello Neha,

If you didn't send any usage request, I guess you are expecting to have BIT for recurring fees and/or oneshot fees. In this case you need to explicitly activate the provider contract by using the dedicated webservice or by using the activation scheduler .

If , after these checks, you don't have any BITs, check that your BulkLoader is up and running and that you don't have any error in the logs. You can use the Cockpit to check the BIT file status.

Best regards,

Eric Fremont

[former_member428395]

Hello,

now that you have installed a bulkloader, can you check the BIT file status by using the Cockpit ? In the same time, please check that your BulkLoader is up and running and that you don't have any error in the logs of this instance.

If you still have trouble, maybe you will have to contact SAP support.

Best regards,

Eric Fremont

[former_member621113]

Hello Everyone,

francois.thimon eric.fremont

We are still not able to transfer our BITs from SAP CC to SAP CI. My Bulkloader is up and running.

We have scheduled the activation scheduler in each 10 seconds interval.

We are getting the error as 'No command found' while executing command get CHARGED_CI_ERR_INVALID_WRITER_ROOT_PATH in Admin+ tool to check any invalid files(We are using SAP CC 5.0).

Also we are not able to get any error log in command: logs LDF1 bulkloader.

Could you please help me resolve below queries ?

1) Is it mandatory to replicate Provider contract from Provisioning system in S/4 and CC in order to receive the bits in SAP CI? We have manually created Provider contract in SAP CC and S/4(with same number e.g. PC number - 2993)

2) Does BITs passed from SAP CC to SAP CI automatically as per the recurrence schedule maintained in activation scheduler ?

3) We are planning to use Hybris commerce(JAVA stack) as provisioning system to create and replicate provider contracts in S/4(ABAP stack) and CC(JAVA stack). Is it possible ?

Thanks,

Neha

[former_member1954]

Hi Neha,

do you see any invalid/unprocessed files on CC server?

If there is an error during sending files with BIT's from CC to CI (BulkLoader is doing this) they are by default stored in *INVALID directories. there are few *INVALID dirs (depending of nature of BITs like prepaid/postpaid/usage).

Paths to *INVALID dirs can be checked in Admin+ tool. For exampel command: get CHARGED_CI_ERR_INVALID_WRITER_ROOT_PATH.

Files in *INVALID dirs contain an error message returend by CI validation process (some checks like mandatory fields, unallowed values in subprocess field etc.).

List of files in *INVALID dirs you can find in Admin+ tool. Command: get_files_to_bulkload.

If BulkLoader sends the BIT's correctly and CI accept them then you see them in Admin+ (command: logs LDF1 bulkloader).In this case maybe CI is doing something wrong. For example some custom development does not process errors in a proper way. In this case there is also a possibility to debug incoming BIT's on CI side. Breakpoint must be set on RFCUSERCC user (or similar defined for JCo interface between CC and CI).

best regards

Rafal

[former_member621113]

Hi,

Thanks for your reply.

Sorry for replying too late.

My bulkloader instance was not installed and i have installed it in core server.Also i have checked and found the following two message types are active in SPROXY.

• chargingContractActivateRequest
• chargingContractActivateResponse

However, my BITs are still not getting transferred from CC to CI.

I believe i am missing some configurations/Process in CC part.

Do i need to do anything in SAP CC, so that my BITs will be passed to SAP CI dynamic table. I am doing all these configurations thinking that BITs are automatically transferred to SAP CI when Billable item mapping is completed.

Thanks,

Neha

[francois_thimon]

Hi Neha,

Please find below some general notes to resolve the simpler issues from your question.
Your other queries are more specific. We'll therefore need to address them in a BCP/OSS support ticket.

frequency of the activation scheduler

You must certainly not set such a high frequency: each time the scheduler goes off, the system browses through all the contracts and check which ones need to be activated.
It's very costly and pointless to reiterate this operation all day long.
Processing recurring events once per day is generally sufficient.

Then, once the recurring events have been successfully processed, the activation scheduler is no longer involved. The corresponding BITs will automatically be sent by the bulkloader as soon as the rater releases them (the rater's CIF configuration lets you choose how frequently the BITs should be released).

"no command found" in admin+

This simply indicates that you are not authorized to use this command because you are not authenticated (if you run "help", you'll see that only a reduced set of operations is available).
You must either specify your credentials directly within the command line or, when admin+ is already launched, you can run the "user" command to authenticate.

Regarding the questions about the provisioning system, can you please open a support ticket, so we can provide you the appropriate guidance?

Best regards.

François
SAP Convergent Charging Support

[former_member621113]

Hi,

We have raised the above issue with SAP Support and they advised us to reduce the default size of the file in CIF configuration in order to process the BITs from CC to CI.We have reduced the default size of files from 1 MB to 1KB and refreshed the rater. After refreshing the rater, all our files which were present in the below path were processed successfully.

db1adm> cd /usr/sap/workingDirectory/SAPCC_CIT/POSTPAID/Instance#1/ISU

However, we are still not able to find any entry in our dynamic table /1FE/0PRSR0IT (PRSR is our Billable item class which is activated and generated). Could you please help us here ?

Is there any other ways through which we can track the BITs ?

Thanks,

Neha

[former_member621113]

Hello Everyone,

Thanks everyone for your timely help.

Will let you know if this issue is resolved. Still working with my BASIS and security team to resolve this.

Thanks,

Neha