Workflow Error -- Error' 9' when calling service ' SO_OBJECT_SEND'

[Former Member]

Hi Team,

We are facing problem Workflow Error- Error' 9' when calling service ' SO_OBJECT_SEND'.

Because of this WI is not goiing to any User and ending with error.

It is observed that it is not happeing in all the cases, some times its working fine and sending notificatio to USer.

This is happening when WI is rejected cases only.

Please advice what could be the reason and how to fix the issue.

Greatly Appreciated

Regards

CK

[Barin]

Hi

Run report HRALXSYNC  and you will solve this.

We have faced this issue many times and the solution we have applied is

1. This issue occurs on a step that is dialog where some agent needs to either approver or reject.

2. You should check the rule (Agent determination rule in that step).

Run that rule with the workflow data (use scenario with which you are getting error).

Run the rule individually and check if you are getting right result.

this error most of the time id due to the fact that the rule is not be able to determine next processor of the workitem.

Error 9 when calling service SO_OBJECT_SEND SWF_RUN535

to assure you can hardcode the user for test in the rule and run the workflow as that is the most effective analysis that will help you determine the cause.

I have never seen this error on a background step unless there is a mail step involved.

You need to run the report HRALXSYNC to synchronize HR objects which will surely solve this issue.

regards

barin

[Former Member]

Check Generalize Tasks for Task Group "40000003" everything should be green here..

Thanks!!

Bharath