COPA - issue

[Former Member]

Hi Guru's,

A sales invoice was created and the value fields in COPA that were hit were:-

Billed quantity

phl volume

Quantity 01

sales quantity

Non-reporting WXX1

Other sale ded

other sale ded 2

Revenue

Standard cogs 5

Standard price

Customer service needed to pass credit but a the credit memo was created for the full amount of the invoice by mistake.

The credit memo hit the following value fields in COPA

Non-reporting WXX1

Other sale ded

other sale ded 2

Revenue

To correct the mistake of the credit memo a debit memo was created (but with the wrong amounts) and it also hit the same value fields.

to correct this my thought is reverse the debit memo with the wrong amounts and recreate the debit memo with the full amount bringing the invoice back to the full amount. Then re-create the credit memo which I hope then will hit COGS ? fixing and the showing the correct values in COPA? Or is there a better way to go around this issue.

Please advice.

Thanks

Yasmeen

[Former Member · Accepted solution]

Hi Yasmeen,

You wrote "Then re-create the credit memo which I hope then will hit COGS ?".

If the first credit memo does not post to all the value fields you expect why should the 2nd credit memo do?

Check KE4W settings which value fields are resetted for which billing type.

It is "standard" customizing to reset quantityCOGS value field for debit / credit memos as there is only "money" transferred from/to customer, no quantity of goods (their COGS).

If there are goods returned from customer that have been billed already, a "customer return" needs to be created which causes a revenue (correction) posting as well as a quantity / COGS posting in CO-PA.

Best regards, Christian

[ajaycwa1981]

Hi

Calculate outside the system what should be the amount in each of the affected value fields

Use KE21N to post the amounts populating the same chars that were populated during this course of Dr and Cr Memo

OR ELSE

Reverse the Dr Memo, then the Cr Memo and then create new cr memo

regards

Ajay M