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author's profile photo Former Member
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Former Member

Mail sent but not received

Posted on Aug 11, 2010 at 10:56 AM 2.1k Views

Dear all,

While sending mail, the status is showing in green but the user is not receiving the mail in the mailbox. The same mail when sent to other user we obtain the result is expected and they are receiving the mails.

Please suggest me as hot face with this issue.

Help is highly appreciated.

Thanks a lot.

Piyush

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4 Answers

  • author's profile photo Nelis Lamprecht
    Nelis Lamprecht
    Posted on Aug 11, 2010 at 11:06 AM
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    Hi,

    Are you sending to an external mail address ? In SOST what is the status of the sent message that is not being received ?

    If the status is showing as sent(without error) then you need to look for the problem outside of SAP eg your external SMTP server and possibly external user account settings(spam, correct address etc).

    Nelis

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    • Former Member
      Aug 11, 2010 at 05:17 PM

      Hi,

      I completely agree once the status is green in sost.There is no way to check from SAP to check whether the mail has been sent to user.We also had faced the issue and it was due to the mailbox server.

      Thanks,

  • author's profile photo Siddhesh Ghag
    Siddhesh Ghag
    Posted on Aug 11, 2010 at 05:39 PM
    0

    Hello Piyush,

    Can you ask your Email Server Teams to check whether the user's mailbox (who has a problem) is okay?

    Its quite possible that the user's mailbox is full and the mailbox settings are such that emails are bouncing.

    Have you tried send email to the user's mailbox from any other NON SAP System/ email client?

    Regards,

    Siddhesh

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 07, 2010 at 02:51 PM
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    Hello,

    We had a similar problem.

    The problem was the sendmail conf. at unix level, that wasn't using the right mail relay server. It's probabely a domain concern.

    Please ask unix & mail team to verify sendmail conf ( if you're under unix )

    Regards

    Vince

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  • author's profile photo Siddhesh Ghag
    Siddhesh Ghag
    Posted on Oct 07, 2010 at 03:39 PM
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    Hello Piyush,

    If the problem is resolved, please mark your question as closed.

    Regards,

    Siddhesh

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