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Journal showing wrong balance

Dec 04, 2016 at 07:36 AM

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Former Member

Dear Experts,

Against a sales order, users did PGI, created invoice, payment done by customer, finance team settled accounting documents and the order is completed. But after 4 months SD person mistakenly create another invoice against the order. The scenario was then one cleared and one open invoice exists for a single order. after noticing that, SD person canceled the newly created invoice. But there is an effect in export journal, the journal shows that 58,200 USD sales are less for this month. We need to balance the figure. How can we eliminate this wrong figure from our export journal? It's too much urgent. Please Help ASAP.

Note: The billing document wasn't created for the wrong invoice. If we create a billing document is it solve the issue?

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