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FWM 00005: Windows AD Account information not recognized

When trying to log on to Infoview via a Windows AD authentication, we receive the following error:

"Account information not recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)"

All steps suggested by the tutorial "Configuring Vintela SSO in Distributed Environments - Complete.pdf" have been set up (issue 1261835):

- Files bscLogin.conf and krb5.ini have been defined

- AD users and user groups available in CMC

- stdout.log: "username at REALM.COM" and "commit succeeded" appear after trying to log on.

So we come to the last step of the tutorial: "If you can see the username and have a commit succeeded but still cannot login please open a message with support."

Issue 1428239 suggests one step more to check the setup outside of Java. That test failed but they do not propose any solution and just refer to the previous tutorial.

Coud anybody help us?

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    Posted on Aug 09, 2010 at 11:36 AM

    I assume that client tools can login fine from the earlier section of the document? This would typically indicate and encryption issue or multi domain. Is the user logging in in the default domain?



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