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Former Member
Aug 04, 2010 at 03:54 PM

Problem with BPC 7.5 sp3 office client osoftThickClientAuthHelper

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We are having a problem with Office client, but not Admin client at two customers when installing BPC 7.5 SP3 client on Windows XP 32 bit.

Admin client works fine, but the office client throws up this message during connection wizard:

The system cannot connect to the (HTTP://<server name>) Application Server. Verify that you have specified aa valid Application server name, or see if the Application seervr is unavalable at this time.

File or assembly name OsoftThickClientAuthHelper, or one of its dependencies, was not found (Assmebly: OSoftComLibClient.dll, Object Osoft.Consumers.Common.AuthHelper.ThickClientHelper)

Is there a dll that needs to be re-registered on the client or some other way to solve this problem? Any help would be greatly appreciated.