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Can we restrict ticket types being presented on HCP/SAP Cloud Portal Ticket Widgets via C4S

I am looking for a way to restrict the ticket types that are displayed on the C4C Open Social widgets which are used on our HCP/SAP Cloud Portal.

We have 3 ticket types in C4S, 1 Employee Support; 1 I&Is and 1 Case Management.

We only want to present Employee Support tickets on the Open Social widgets.

Can the outbound communication arrangement in C4S be modified? Likewise are they any alternative approaches. We dont really want to build new ticket widgets.

Any suggestions?

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    Posted on Feb 22, 2019 at 09:38 AM
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