SAP Customer Checkout Integrate Successfully with SAP Business One but wont Synchronize the data

[former_member562014]

Dear All,

My SAP Customer Checkout Integrate Successfully with SAP Business One but wont Synchronize the data. I could not find the reason. All the sales data is reflecting in the Customer Checkout Database but nothing is happen in SAP Business One.

[former_member562014]

Sync receipt shows 0 receipts send

[gunther_sandtner2 · Accepted solution]

Hello Tariq,

It appears all is correctly integrated from SAP Customer Checkout because the Receipts arrive in the CCO Monitor. But they remain in status New meaning they are not successfully fetched from B1i. So we need to troubleshoot in the B1 integration framework. First checks:

1. SLD -> Select the Business One database which is integrated with CCO -> hit the Test Connection button for B1DI and JDBC -> they must return a success message
2. SLD -> CustomerCheckoutDb -> hit the Test Connection button for JDBC -> it must return a success message
3. MAINTENANCE -> User Administration -> hit the Runtime Users button -> find the user that you used for integration with CCO (often in OnPrem installations this is the B1iadmin user) -> it must be Active = true
4. SCENARIOS -> Control -> sap.CustomerCheckout -> must be ticked = Active in the first column
5. TOOLS -> Control Center -> Monitoring -> TID Panel -> Execution Status = INCOMMIT or INROLLBACK -> Submit -> if there are any transactions you have to delete them

Above checks should be a good starting point. Please provide an update what you found out.

Kind regards,

Gunther