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E-mail Trigerring issue

Posted on Aug 02, 2010 at 04:30 PM 13 Views

Hi Experts,

For a contract work-flow , Email trigerring was not happeneing . when a contract moves from 1 phase to other , Email was getting triggered . but suddenly the email is not getting generated . Can any one pls suggest me ..

Thanks in advance

Tayi

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    author's profile photo Former Member
    Former Member
    Posted on Aug 03, 2010 at 03:20 PM
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    Here are a few things worth checking.

    1. Check processed messages: to see if the messages are leaving the system and not reaching their intended recipients.

    2. Check queued messages : to see if the messages are being generated and simply have not left the system yet.

    3. Ensure, that the approver collaborator is not silent

    4. Ensure, that document phase has workflow associated with it.

    5. Ensure, that the correct mail message template ( Workflow Approval Request ) is properly configured to send emails to buyers.

    Then we will have a better idea of what the issue may be...

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 11, 2010 at 06:41 AM
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    Resolved

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