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Jul 29, 2010 at 08:10 AM

Service Desk: Basis Message has not been created

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Hi Experts

After applying the laster patches on our SolMan (CRM Component) the Service Desk is not working properly.

When creating a ticket with TA NOTIF_CREATE the error message pops up:

Message 000000XXXX created in <SID> with the following error: Basis message has not been created.

We use the standard Notification types. Like SLFN and SLF1 (For ABA message)

In TA DNO_CUST01 there is the standard config. activ also standard Action Profile: SLFN0001_STANDARD_DNO

Number Range: 01

Application: DNO_NOTIF

In TA DNO_CUST04: PROCESS_TYPE: SLFN, RFCDEST_SOL_MANAGER: NONE

The ticket is available in the monitor TA, but the ABA Message is missing. All the details concerning the satellite System is missing too and can also not be maintained manually.

If someone has had this problem as well, I would be very interested to hear the solution.

Thank you very much for your help.

Dominik