CRM - Interaction Center : Portal issue

29 Views

Hello All,

We are getting thebelow error while accessing the email work bench in CRM through Portal.

Any idea where would this be related. Basic investigation, it looks like some drag and relate problem?

The iview are all under Overview in interaction center and related to ERMS( Email repsonse management system)

Any pointer are welcome.

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : <PATH>/com.sap.pct.crm.icm.emails.overview/com.sap.pct.crm.icm.erms.agent_status_overview

Component class : com.sap.pct.crm.core.list.ListPortalComponent

User : XYZ123

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:375)

at java.security.AccessController.doPrivileged(AccessController.java:246)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:388)

at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)

at java.lang.Thread.run(Thread.java:770)

Caused by: java.lang.NoClassDefFoundError: com.sap.pct.crm.core.objectlinks

EXCEPTION]

java.lang.NoClassDefFoundError: com.sap.pct.crm.core.objectlinks.ObjectLinkGenerator (initialization failure)

at java.lang.J9VMInternals.initialize(J9VMInternals.java:134)

at com.sap.pct.crm.core.list.ListFactory.createNewTable(ListFactory.java:692)

at com.sap.pct.crm.core.list.ListFactory.getList(ListFactory.java:176)

at com.sap.pct.crm.core.list.ListDynPage.getData(ListDynPage.java:798)

at com.sap.pct.crm.core.list.ListDynPage.beforePdvExecuteSource(ListDynPage.java:288)

at com.sapportals.pct.util.pdv.PDVDynPage.doProcessBeforeOutput(PDVDynPage.java:127)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:127)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)