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Feb 14, 2019 at 09:56 PM

C4C External Keys for Data Migration work center

1868 Views Last edit Feb 18, 2019 at 05:45 PM 2 rev

Hi all,

I am trying to use the Data Workbench to 'Insert' (or upsert) individual object 'Sales Territory Team'. I have multiple new users that I want to add to various territories. When I try, it says 'External 'Key' is required. However, I cannot find any documentation on what the value of the External Key is for an existing territory. When I try the export, the external key field is blank. I understand the external key is to maintain relationship between objects, but I cannot find what the value should be.

I had the same issue with trying to add additional contacts to an existing account. External Key was required. I opened a ticket with SAP and they said for that, the external key was the account number. So I tried it with the account number and got an error saying external key already exists.

Can anyone help me understand what the values of the external key fields are? And how do I find the values for existing accounts, territories, etc.

Thanks,

Don