Callback request from Agent user

[former_member241303]

Hi All,

We are using SAP Contact Center and SAP CRM, we need to available that the agent can create a callback request.

The process is, (Inbound Call, not Call List) the agent is talking with the customer and the customer make a request to receive another call for other time or other date. We need to schedule the call and add it in Callback queue.

Does someone know how we can do it?

Best regards,

[sebastian_tur]

Hi Fernando,

Please see the SAP CC installation document for how to start the Web Callback (Configuring Web Callback phase) web application.

In my opinion, this web application can be used by consultants, just to leave and add callback request to callback queues.

BR,

Sebastian

[former_member202106]

Here is a link to Web Callback help page.

If you wish to create your own UI for creating callbacks then please see Online Integration Interfaces documentation, chapter
9.1.6 createCallBack Operation

BR,
Jukka