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Feb 13, 2019 at 08:31 PM

Callback request from Agent user

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Hi All,

We are using SAP Contact Center and SAP CRM, we need to available that the agent can create a callback request.

The process is, (Inbound Call, not Call List) the agent is talking with the customer and the customer make a request to receive another call for other time or other date. We need to schedule the call and add it in Callback queue.

Does someone know how we can do it?

Best regards,