Hi we configured the following scenario in order to create new leads using survey in Interaction Center (IC):
An interactive script is processed in the IC by the call agent. An answer in this script is linked to a survey. If this answer is selected, the survey is displayed to the agent. The agent fills out the survey. When the agent presses the Submit button (u201CQualifyu201D or u201CSaveu201D) in the survey, the survey should calls function module CRM_SVY_LEAD_PAI at exit time PAI, however, the submit button is not working.
We have created the survey into transaction CRM_SURVEY_SUITE and used a script editor in role IC_MANAGER.
Resuming: The Submit Button from Survey in Web is not working, it seems to be the trigger of lead creation.
I appreciate any help!
Thanks in advance!