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Former Member

IDoc ORDERS - Control Agent responsible

Is there a way to control who will be receiving a work item based on the sales organization in IDoc type ORDERS?

We have some Customers extended to multiple sales organizations.

We would have 1 CSR per sales organization.

However, in WE20, the post processing permitted agent is Customer specific.

We are presently maintaining a position as agent type in WE20.

We assign all possible CSR's user ID to this position via PPOM.

As a result, when a work item is generated, ALL CSRs are getting a work item (evern when it does not belong to them).

How could we be more specific and, based on the sales organization inside the IDoc, only send the work item to the business workplace of the affected CSR ?

We are on ECC5

Thank you for your assistance,

Arnaud

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    Former Member
    Jul 27, 2010 at 09:30 PM

    Arnaud

    Can you not maintain the org structures a la CRM with Root Org Unit as Company code and Sales Orgs below it? Then you can assign the position CSR for those org units with users assigned to them.

    Then you can try setting up Org Unit (O) as the agent type and see how it works.

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    • Former Member Former Member

      I am only drawing a parallel to CRM. Organizational model concept evolved from there I guess. I am a SD/CRM person and not an EDI specialist.

      You should have separate Org Unit for each sales Org. What I mean is your Org Model should be depicting your SAP organizational definition/assignment, that's what we do in CRM.

      This is an idea and I am no expert on this subject.