End of support lifecycle for Crystal reports 9.0 and 10.5

[Former Member]

Hi,

I am trying to find end of support date for Crystal Reports 9.0 and 10.5. Is there a link where I could find this information?

What are the option available to upgrade? Costs, etc...

Thanks

[Former Member]

Hi,

Support for Crystal Reports ver 9 and 10.5 has already ended and as such no longer available in our Service Market Place (SMP - https://service.sap.com/support) Product Availability Matrix.

The latest version is Crystal Report 2008 V1 which has a Maintenance End date of Dec 31, 2015.

For options to upgrade and costs, please call your nearest Customer Interaction Center (CIC) and they should be able to guide you to appropriate team.

CIC's number can be found in SMP > Help & Support tab > Look up Support Center Addresses sub tab.

Hope this helps.

[Former Member]

Hi Antonio,

Thanks for the information. I cannot access the link and appears that only registered users can access it. I tried using the forum login details but still no success. Can you help? I want to access the link please.

Thanks

Vikram

[former_member183750]

The info provided by Antonio is a bit in error.

CR 10.5 will be supported until 31-Dec-15 (I believe that is the same as .NET 2008 which CR 10.5 bundles with).

CR 9.2, stand-alone (full) version is out of support. CR 9.1 will be supported until 31-Dec-15. I believe you should be able to access the link [Business Objects Product Lifecycles|http://www.sdn.sap.com/irj/boc/support?rid=/webcontent/uuid/00f6574f-8723-2b10-c1a6-f13e38194ee8] [original link is broken]; without any logon. The link has more details.

Ludek