C4C open social HCP Portal Widgets - restricted ticket type display

[Andrew86]

We use the Employee Support Portal on SAP Cloud Portal Services from which we use the traditional Open Social C4C ticket widgets i.e. Create a ticket; View all tickets

In using these widgets, is there a way to restrict what "Ticket Types" are displayed ?

We have a standard ticket types called "Employee Support" which we do want visible on the Widgets.
We also have a derived ticket types called "Issues" which we do not want visible on the Widgets.

Any way of doing this without any complex code re-write?

[sandeephebbar]

Hi Andrew,

At the moment, there is no way to restrict Ticket Type in Ticket Widgets.

If you do not have any configuration dependency on Ticket types in C4C and Widgets, then you can create an extension field in C4C and extend to Portal> Later you can hide the standard ticket type field.

Regards,

Sandeep

[Andrew86]

Hello Sandeep,

So there is no configuration dependency on ticket types, can you explain the steps on creating an extension field, extend it to Portal and then hide the standard ticket type field. Is this achievable using the KUT tools via the Portal queue element?

regards,

Andrew

[sandeephebbar]

Hi Andrew,

Unfortunately, there are no configurations available at the moment.

Creating extension fields are as usual, you need to create and extend fields under Service->Tickets and use Portal adaptation under Admin-> Service and Social to add extension fields and hide standard ticket type.

Regards,

Sandeep