on 07-26-2010 2:54 PM
I am trying to do a typical install of Crystal Reports 2008 on Windows Server 2003 and I keep getting an error that says "ReportConvTool.dll failed to register" and then the same error for other dll's, Myinfoview.dll, Encyclopedia.dll, etc.. What can be the problem?
I installed on a Vista machine with no problems.
Any and all help is greatly appreciated.
Thanks,
Ken
Title should say Windows Server 2003
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Hi,
I will not be able to provide the 'why' of this issue but per my research, these are how other users have done to get through this issue:
Please ensure that your Windows Server 2003 version is supported in your version of CR 2008 by going through the platform support document in our SMP
First scenario:
Continue with your installion ignoring the error message and manually register those DLLs afterwards
Second scenario
Continue with your installation ignoring the error message. Go to Add/remove programs and uninstall CR 2008 and reinstall it anew
Third scenario
Those DLLs indicates you have other BO products installed in that Windows server 2003. If it is just a test box, remove those products and reinstall them.
I've listed the steps from easy to complex and hopefully one resolves your issue.
Worst scenario, please log a ticket to Support through our Service Market Place (SMP)
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