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Dec 02, 2016 at 02:39 PM

Using SLA in SDK to calculate difference between 2 date time values.

66 Views Last edit Sep 04, 2017 at 08:53 PM 2 rev

Hi Experts ,

I want to develop a Custom Business Object wherein we need a datetime value difference between completion and creation time .

The complex part being using the SLA defined for that particular team , say if the SLA has a calendar , which says 8 hours a day and weekend off , plus the countries bank holidays.

I want this to be developed using SDK , please help on this.