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create a new e-mail or appointment or fax in the SAP system

Hello Experts,

I have a question.

I want to create a new e-mail or appointment or fax in the SAP system, I get an error that says that the sap system cannot determine an ID, enter a valid ID.

In the document flow I really can see that the system is not creating a document ID, but I cant find any setup for this.

Please provide me any process document.

Thank you very much

Appreciate your help.

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1 Answer

  • Posted on Mar 04, 2019 at 06:50 AM

    Dear Ronaldo,

    The error that you mention, is not reproducible in our internal systems.

    For any activity in the system, such as Emails, appointments etc, the ID field is not visible in the document. It is visible, only after the document has been created. There is no activity for this. Once the document is saved, an ID is automatically generated.

    Hence, the error doesn't seem like a standard one. There is a strong possibility that a partner add-on might be involved.

    If this is really critical, we suggest that you raise an incident, so that we can check the system.

    Hope this helps.

    Regards,

    Roshni

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