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Former Member
Jul 24, 2010 at 09:45 AM

Incident Mang

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Hi All,

I want to know , Is incident management and Service desk is same or diff. in functionality . please clear my confusion .

As per my view Incident mang. is work center view of service desk . please provide any link for more details for solman functionality and business benefits of incident management

also i wish to know bit on Issue management , how it is differ from Service desk.

Br

Gyan