creating many duplicates acocount from WEB UI

[Former Member]

Hi,

When we are creating a new account(BP) in IC web client by entering all the mandatory details and then confirm another account and press END then the first account i.e the one which we were creating earlier also get saved by default.

Is tre any way we can clear or refresh the earlier account.

Following steps are followed....

1) select Individual button in the identify account screen.

2) Account ID will get generate automatically.Enter the mandatoy entries. Do not press the Save or Cancel button.

3) Click on Account Overview and enter another Account ID and press enter and then CONFIRM the account by clicking

CONFIRM.

4) Now Press END.

5) At this time the previous account will also gets saved (i.e from point 2). which should not happen since we have not SAVE

that account.

Regards.

Hemant

[BGarcia]

Hi Hemant,

In my opinion, I believe it is the expected behavior.

I believe it was designed that when you click on 'confirm' button, you're creating an interaction record to the new partner, and when you press 'end' button, you are saving all that content from memory to database. Since the partner information was also in memory, is automatically saved.

If the partner was not saved at 'end' button, an inconsistency would occur when you open that interaction record later.

Kind regards,

Garcia

[former_member193357]

Hi, Bruno,

Thanks for your reply.

But if i want to delete the earlier partner information from buffer when i click on END. Is this possible??? If yes can you suggest me how to do this.

Regards.

Hemant

[BGarcia]

Hi Hemant,

Note 1454736 introduces a callback action as a correction, when the 'End' button is pressed.

Pay special attention to this methods:

CL_BP_HEAD_ACCOUNTDETAILS_IMPLIF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT

CL_BP_HEAD_ACCOUNTDETAILS_IMPLIF_CRM_IC_PREPARE_FOR_CALLBACK~EXECUTE

CL_BP_HEAD_ACCOUNTDETAILS_IMPLSUBSCRIBE_INTERACTION_ENDED

CL_BP_HEAD_ACCOUNTDETAILS_IMPLUNSUBSCRIBE_INTERACTION_ENDED

So you can manipulate that with some development. But be careful. If you delete/clear from BOL model an account that is used in a interaction, you can create some inconsistencies in the system.

Check if it is enough the 'cancel' button in account creation view, or more dramatically, simply close internet explorer

Kind regards,

Garcia

[Former Member]

Hi Bruno,

Thanks for your immediate reply....

We are on support pack 600 so the the note can't be implemented...

since iam new to CRM so can you give some idea on how to clear earlier account from BOl entity......

Regards.

Hemant.