stopJava and/or startJava failure during installation of NW Dev Wkplc 7.0

end of the sapinst.log contains:

INFO 2010-07-23 11:24:00.712

Execute step stopJava of component |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0

INFO 2010-07-23 11:24:01.9

Creating file C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stop_J2E_JC00.log.

INFO 2010-07-23 11:24:01.24

Output of C:\usr\sap\J2E\SYS\exe\uc\NTI386\stopsap.exe name=J2E nr=00 SAPDIAHOST=crp19416 is written to the logfile stop_J2E_JC00.log.

WARNING 2010-07-23 12:24:04.47

Execution of the command "C:\usr\sap\J2E\SYS\exe\uc\NTI386\stopsap.exe name=J2E nr=00 SAPDIAHOST=crp19416" finished with return code -1. Output:

STOPSAP: execution of C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600 failed

Details are written to C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stopsap.log

WARNING 2010-07-23 12:24:04.47

Could not stop instance 'JC00' of SAP system J2E.

INFO 2010-07-23 12:24:04.47

Connect to message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Disconnect from message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Connect to message server (crp19416/3901) succeeded.

INFO 2010-07-23 12:24:04.47

Disconnect from message server (crp19416/3901) succeeded.

ERROR 2010-07-23 12:24:04.125

CJS-30087 Instance J2E/JC00 [Java: RUNNING] did not stop after 60:00 minutes. Giving up.

ERROR 2010-07-23 12:24:04.140

FCO-00011 The step stopJava with step key |NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|stopJava was executed with status ERROR .

INFO 2010-07-23 13:03:49.521

An error occured and the user decide to stop.\n Current step "|NW_Workplace|ind|ind|ind|ind|0|0|NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|stopJava".

contents of stopJ2E_JC00.log_:

STOPSAP: execution of C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600 failed

Details are written to C:\Program Files\sapinst_instdir\NW04S\SYSTEM\DEVWP\MAXDB\stopsap.log

contents of stopsap.log:

SAPSRVKILL finished successfully on crp19416_J2E_00

Timeout occured! SAP System crp19416_J2E_00 is still running. C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe=>sapparam(1c): No Profile used.

running C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapsrvkill.exe crp19416_J2E_00

running C:\usr\sap\J2E\SYS\exe\uc\NTI386\sapntwaitforhalt.exe name=J2E nr=00 SAPDIAHOST=crp19416 3600