CUP - default roles

Hi,

We are on AC5.3, SP11. I have configured default roles in CUP. Configuration is as follows:

u2022 Consider default roles: Yes

u2022 Request Type: New Account

u2022 Default role level: Request

u2022 User attributes: System

u2022 I have also linked the system to the role

When I create a request (attributes: new account and relevant system) I would expect the role that I have configured to pull through to my request under u201Cselect rolesu201D. This does not seem to be the case.

Any idea what I am doing wrong? Or how the system is expected to behave?

Any help will be appreciated.

Thanks

Mo