Could someone help me understand the integration of Change Management and Project Administration within Solution Manager, pls? I would be very grateful for a sample process to demonstrate the complete workflow. Eg.
1) Support Messages is created
2) Change Request is created from Support Message
3) A project is created for the Change Request
4) ??? What about the blueprint, configuration, testing, learning features? How do they integrate with CHARM?
x) at the end, how does the project created for the Change Request integrate with the project that documents the business process? I mean, if the actual processes of an R/3 system are documented in a SolMan project, and a Change Request is processed, how do I modify the general project with the change project?
This is absolutely not clear either in the on-line help or in the book "SAP Solution Manager"
Thanks in advance,