SAP support portal - Incident creation issue - no customers listed

[former_member391531]

Hi, When I go to create an incident, none of our customers are showing in the list to select?

Do I need to change anything in the authorizations to allow me see our customer list?

I have access to see & create incidents in the permissions.

Screenshot attached of the message I get.

Also screenshot of the system tab - it's not showing our customers on it - do I need other permissions?

Thanks, Eoin

incident.jpg

system.jpg

permissions.jpg

[former_member391531 · Accepted solution]

Sap updated our company list & I can now see our customers. Closing.

[former_member391531]

Abdul Mannan - I am leaving open as it is not solved. I am hoping someone can advise on my original Thread.

In the meantime I have logged a ticket on different site so it is less urgent but I would still like to solve it!

[former_member391531]

Found I can log incidents in the sap.partneredge instead.

[Abdul]

if your problem is resolved Please close the thread