Report/FM to find all the tasks involved by an agent

[Former Member]

Hi,

Is there anyway to find all the workflows/tasks involved by one user in the system. I want to route all those work items to different user.

Thanks

Swamy

[bpawanchand]

HI

If you are looking for all the work items which are in a particular user in box then you can make use of the standard SAP function module SAP_WAPI_CREATE_WORKLIST.

And even you can refer the table SWWUSERWI too if you are looking for the tables.

Regards

Pavan

[Former Member]

I have to transfer all workflow related tasks (old, existing, new) from user1 to user2. And I don't have access to system with user1 or user2 login credentials.

Thanks

Swamy

[Former Member]

Please check this link

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/d0704267-877a-2c10-44bb-9ef7a22452de

Thanks

Arghadip

[Former Member]

>I have to transfer all workflow related tasks (old, existing, new) from user1 to user2. And I don't have access to system with user1 or user2 login credentials.

In that case just start report RMPS_SET_SUBSTITUTE. Enter there user1. Then assign user2 as user1's substitute. And remember to set it active. This will solve the problem.

Regards,

Karri

[Former Member]

Transaction SWI5 or function module SWK_LOCAL_INBOX_GET.

Regards,

Karri

[Former Member]

To make the question more simple, user1 left the organization and all the tasks going to user1 should be routed to user2. If there is any direct way, pls let me know.

Thanks

Swamy

Edited by: Swamy M on Jul 21, 2010 12:58 PM

[Former Member]

Hi,

1) Set up a substitution between the users with report RMPS_SET_SUBSTITUTE. => Set up the substitute for the person (user1) who left the company.

2) Fix the sitution. If the wrong user (user1) is still getting work items, try to find out why, and then do the necessary changes in master date or whatever, so that the new user will start receiving the work items.

Regards,

Karri

Edited by: Karri Kemppi on Jul 21, 2010 2:05 PM

[Former Member]

Hi Swamy,

We can forward the uncompleted work items from user1 inbox to user2 inbox through SWIA.

Regards,

Savitha

[Former Member]

Yep, and you can also forward the work items through SWI5. So, first take a look to the users inbox with SWI5, and then drill down to the work item, and go into the technical display (and change mode), and then you should see the forward button.

Regards,

Karri